Player support

Let’s get your current moving.

Pearlpath for iPhone and iPad

Email support

Write to stefan@automateed.com. Include your device model, iOS or iPadOS version, Pearlpath version, and a short description of what happened. A screenshot is helpful when the issue is visual.

Contact support

Restore a purchase

  1. Open Pearlpath and enter the Pearl Shop from Home.
  2. Choose Restore Purchases.
  3. Make sure the device uses the same Apple Account that made the original purchase.

Apple processes all App Store payments. For refund eligibility or billing issues, use Apple’s purchase support flow.

Game Center rankings

Pearlpath authenticates with Game Center when the app launches or returns to the foreground. Daily and weekly scores are accepted only for eligible clean runs. Using a hint, submitting a failed check, pausing, backgrounding, or leaving the app makes the current competitive run unranked. This never blocks campaign progress or eligibility for a future challenge.

Progress and reinstalling

Pearlpath stores progress locally. Before deleting the app or moving devices, keep a current Apple device backup. We cannot reconstruct deleted local progress because Pearlpath does not operate a player database.

Accessibility

Pearlpath supports VoiceOver labels, Dynamic Type-aware SwiftUI text, reduced motion preferences, haptic and sound controls, and iPhone and iPad layouts. If something is difficult to use, contact us with the screen and assistive setting involved.